Noise Complaints and Information Service (NCIS)

We manage complaints and enquiries about aircraft noise and operations, and our community engagement activities through our Noise Complaints and Information Service (NCIS). Complaints and enquiries can also help us identify issues of concern and possible opportunities for improvement.

When you contact us, please provide us with your contact details and a clear explanation of your issue. By providing your details we may also send you updates on relevant flight path changes and projects in your area.

You may choose to remain anonymous, however if so we will be unable to respond to your concerns.

If you call our phone service and all our Complaint Specialists are busy or the service is temporarily closed, you can try calling again or use one of the other contact methods.


1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)


Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

ATIS Symbol


Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.


Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

make a complaint

Frequently Asked Questions